Refund Policy

Refund Policy for Live Plants

We take great care in selecting and packing your plants to ensure they arrive healthy and ready to thrive. Please read our refund policy carefully before placing an order:

No Change of Mind

• We do not offer refunds or returns for change of mind. Please ensure you select your plants and inspect the photos carefully before purchasing. 

Refunds or Replacements

• Refunds or replacements may be issued only if the plant arrives damaged due to packing issues.
• To qualify, you must notify us within 48 hours of delivery with clear photos of the plant and packaging.

Exclusions

• We do not take responsibility for mishandling or delays caused by Australia Post or other courier services.
• Cosmetic or mechanical flaws, minor imperfections, shipping stress, and natural variances in color, size, or shape are not considered damages.
• Plants are living organisms and may exhibit normal variations or temporary stress during transit. These are not grounds for a refund.

Conditions

• All claims must include photographic evidence and be submitted within the specified timeframe.
• Decisions regarding refunds or replacements are at our discretion based on the evidence provided.