Refund policy

🌿 Refund & Returns Policy

At Peat & Perlite, we take great care to ensure every plant is healthy, accurately described, and packed securely before dispatch. As we sell live plants, please read our refund policy carefully before making a purchase.

Returns Due to Change of Mind

Unfortunately, we do not accept returns, exchanges, or offer refunds for change of mind purchases. This includes situations where:

You decide you no longer want the plant after purchase.
You purchase a plant that is larger or smaller than expected despite measurements being provided.
You change your mind after the order has been dispatched.
You order incorrectly.

Please review all photos and descriptions carefully before purchasing.

Live Plants

Each plant is unique and may vary slightly from photographs shown on our website. Minor cosmetic imperfections, variations in leaf shape, colour, size, maturity, or minor transit stress are normal characteristics of live plants and are not considered faults.

Refunds or replacements will not be provided for:

Minor leaf damage
Yellowing of older leaves
Slight dehydration after shipping
Cosmetic blemishes
Natural variations between plants
Environmental stress after delivery
Damage caused by incorrect care or acclimatisation

Plants Damaged During Transit

We pack all plants carefully; however, from time to time damage may occur during transit.

If your plant arrives with significant damage, please contact us within 24 hours of delivery with:

Your order number
Clear photographs of the plant
Photographs of the packaging and shipping box

Claims submitted outside this timeframe may not be eligible for assessment.

Each claim will be reviewed individually, and where appropriate, we may offer a replacement, store credit, partial refund, or full refund at our discretion.

Lost or Delayed Parcels

Once an order has been lodged with Australia Post, delivery timeframes are outside of our control.

We are not responsible for delays caused by:

Australia Post processing delays
Extreme weather events
Public holidays
Incorrect addresses supplied by the customer

If your parcel is delayed or appears lost, we will happily assist you in lodging an enquiry with Australia Post.

Incorrect or Faulty Orders

If you receive an item that differs significantly from what was ordered, please contact us within 48 hours of delivery.

We will work with you to resolve the issue as quickly as possible and, where appropriate, arrange a replacement, refund, or store credit.

Non-Plant Items

Unused non-plant items may be eligible for return or exchange within 14 days of delivery, provided they are returned in their original condition and packaging. Return postage costs are the responsibility of the customer unless the item was supplied incorrectly or is faulty.